Your privacy, simply explained.

Last updated: 9 November 2026

1. Who we are

Wardrobes Direct (“we”, “us”) sells furniture online at wardrobesdirect.uk and from our warehouse at 113 River Road, Barking, East London IG11 0EG. We are responsible for the personal information you share with us. Contact: info@wardrobesdirect.uk.

2. What we collect

• Order details: your name, phone number, delivery address and postcode, the products you choose and any delivery or assembly notes.
• Messages: what you send us on WhatsApp or by email, including photos of your space.
• Website data: basic technical information such as your device, browser and pages visited, collected through cookies.

We do not store card details. Card payments taken on delivery are handled by our payment provider.

3. How we use it

• To quote, process and deliver your order and arrange assembly.
• To contact you about your order, delivery time or any issue.
• To handle returns, refunds and warranty questions.
• To keep records we are legally required to keep, such as for tax.
• To keep our website working and secure, and to understand how it is used.

We will only send you marketing messages if you have asked us to, and you can opt out at any time.

4. Our legal basis

Under UK GDPR we use your information because it is needed to perform our contract with you (your order), to meet legal obligations, for our legitimate interests in running and improving our business, or with your consent (for example optional cookies or marketing).

5. Who we share it with

• Our delivery and assembly team, so they can reach you.
• Payment providers used to take payment on delivery.
• WhatsApp (Meta), when you choose to message us there. Their own privacy policy applies.
• Our website hosting and IT providers, who process data on our behalf.
• Authorities, where the law requires it.

We never sell your personal information.

6. How long we keep it

We keep order and payment records for six years to meet tax and accounting rules. Messages and other information are kept only as long as needed to deal with your order and any follow-up, then deleted.

7. Your rights

You have the right to access your data, correct it, ask us to delete it, restrict or object to how we use it, and to data portability. To use any of these rights, email info@wardrobesdirect.uk.

If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk.

8. Cookies

Our website uses essential cookies so it works properly (for example your order list). With your consent, we may also use analytics cookies to understand how visitors use the site. You can control cookies in your browser settings.

9. Keeping your data safe

We use secure (HTTPS) connections and limit access to personal information to people who need it to fulfil your order.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.