Returns & refunds.

Clear, fair and in line with UK consumer law. If something isn’t right, we’ll put it right.

14 days to change your mind

Cancel or return unused items within 14 days of delivery.

Report damage in 48 hours

Send photos and we’ll repair, replace or refund.

Refunds within 14 days

Once we receive the item back, your refund goes out promptly.

On this page

Cancelling before delivery
Your 14-day right to cancel
Damaged or faulty items
Assembly issues
How refunds are paid
Items we can’t accept back
Contact us

Need help with a return?

Message us with your order name and a photo. We’ll sort it quickly.

Last updated: 9 November 2026

1. Cancelling before delivery

You can cancel your order at any time before it leaves our warehouse at no cost. Just message us on WhatsApp or email info@wardrobesdirect.uk with the name and postcode on the order.

2. Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you have 14 days from the day your order is delivered to tell us you want to return it, for any reason. After telling us, you then have a further 14 days to return the item.

Items should be unused and, where possible, in their original packaging.
If an item has been assembled, used or handled more than needed to inspect it, we may reduce your refund to reflect any loss in value.
Unless the item is faulty, you are responsible for the cost of returning it. We can collect it for you; we’ll quote the collection cost before arranging it.

3. Damaged or faulty items

Please check your furniture when it arrives. If anything is damaged or missing, tell the delivery team or message us within 48 hours with photos of the item and packaging.

Your rights under the Consumer Rights Act 2015 are not affected. Depending on the problem, we’ll send a replacement part, replace the item or give you a refund, and we cover any collection costs for faulty goods.

4. Assembly issues

If our team assembled your furniture and something isn’t right (for example doors not running smoothly), let us know within 7 days and we’ll come back to adjust it free of charge.

5. How refunds are paid

We refund within 14 days of receiving the returned item (or proof that you have sent it back). Refunds are made to the original payment method. For cash-on-delivery orders we’ll refund by bank transfer.

If you cancel before delivery, any amount you have already paid is refunded in full.

6. Items we can’t accept back

Mattresses or bedding that have been unwrapped, for hygiene reasons (unless faulty).
Items damaged through misuse, incorrect self-assembly or normal wear and tear.

7. Contact us

Wardrobes Direct, 113 River Road, Barking, East London IG11 0EG
WhatsApp: +44 7482 685192
Email: info@wardrobesdirect.uk